Privacy policy

Privacy Policy

Last updated: June 2026

At YARRAME ("we", "us", or "our"), we are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.yarrame.com or make a purchase from us.

1. What Information We Collect

We may collect the following types of personal information:

  • Identity & Contact Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Credit/debit card details or payment account information (processed securely via our payment providers — we do not store full card details).
  • Order & Transaction Information: Purchase history, order details, and delivery information.
  • Device & Usage Information: IP address, browser type, pages visited, and cookies (see Section 7).
  • Communications: Any messages or enquiries you send us.

2. How We Collect Your Information

We collect personal information:

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through cookies and tracking technologies when you browse our website.
  • From third-party services such as payment processors and shipping providers.

3. Why We Collect and Use Your Information

We use your personal information to:

  • Process and fulfil your orders and arrange delivery.
  • Communicate with you about your orders, returns, and enquiries.
  • Send you marketing communications (only with your consent — you may opt out at any time).
  • Improve our website, products, and customer experience.
  • Comply with our legal obligations.
  • Prevent fraud and ensure the security of our store.

4. Disclosure of Your Information

We may share your personal information with:

  • Fulfilment & Logistics Partners: Including our supplier and shipping carriers, solely to fulfil your order.
  • Payment Processors: Such as Cashfree and Stripe, to process transactions securely on our behalf.
  • Technology Providers: Including Shopify (our e-commerce platform), who process data on our behalf under their own privacy policies.
  • Legal Authorities: Where required by Australian law or a court order.

We do not sell your personal information to third parties.

5. Overseas Disclosure

As we operate with international fulfilment partners, your personal information may be disclosed to overseas recipients in order to fulfil your order. We take reasonable steps to ensure these recipients handle your information in a manner consistent with the Australian Privacy Principles.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our website uses SSL encryption for all transactions. However, no method of transmission over the internet is 100% secure.

7. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You may disable cookies through your browser settings, though this may affect some website functionality.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate or outdated information.
  • Complain about a breach of the Australian Privacy Principles.

To exercise any of these rights, please contact us at hello@yarrame.com. We will respond within 24 hours.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us first at hello@yarrame.com. We will respond within 24 hours. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Marketing Communications

We will only send you marketing emails if you have opted in. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at hello@yarrame.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

For any privacy-related questions or requests, please contact us at: YARRAME Email: hello@yarrame.com Website: www.yarrame.com